FAQ's

 

Q. Are your signs handcrafted?

A. Yes...all of our signs are 100% designed and handcrafted by us here at Meyers Designs Studio in NB Canada.

 

Q. Do you take custom orders?

A. Yes we do! Simply e-mail us at myporch@nbnet.nb.ca with your idea and we go from there.  Be prepared to answer e-mails with as much detail as possible in describing what you want, as we want to be absolutely sure that we provide you with exactly what it is you have in mind.  It is our attention to detail, high standards in customer service along with precision craftsmanship and a true caring for achieving authenticity in the finishes, the best suited styles of lettering and colours, that we hope you will find to separate us from the rest. Your actual project and turnaround time commence once your full payment has been received.  For directions and detailed info on Vintage Custom Sign orders, please see our Policies page.  For ideas, you can view some of our previous custom projects in our Past Custom Works Gallery.  Typically, turnaround time on custom orders is between 3-5 weeks depending upon standing workloads, plus shipping time of approximately 4-8 business days.

 

Q. THE BIG ONE...How do you get that effect on your signs?

A. Well...that is one we can't share with you!  I have worked in faux finishes and paints longer than I can remember and so... experience in working with various materials, tools and effects has lent itself to our distressing and aging techniques. I will tell you tho, that it is a lengthy process as it takes time to achieve the weathered wood appearance on new wood and the finish process alone involves several steps and all with drying times in between.  It all takes time, but then again, doesn't everything worth having?

 

Q. Can your signs be used outdoors?

A. All of our signs as finished are intended for indoor use only unless otherwise specifically stated or requested. If you are looking for something you can display outdoors, please let us know.

 

Q. How can I make payment?

A. We currently accept payment via Paypal through their secure server.  You do not need to have a Paypal account in order to make payment by credit card thru Paypal.  Local orders may be paid by cash or purchased via Paypal.  New Brunswick residents pay 13% tax on their purchase which is automatically calculated at checkout.  Please see our Policies page for detailed info on Payment.

 

Q. How soon after purchasing can I expect my sign to be shipped?

A. If we have your item on hand, we will usually ship within the next 48 hours however, many of our items are made-to-order and will typically require 3-4 weeks for creation plus shipping time of approx 4-8 business days. We do not ship on weekends.  Our preferred service is Cda Post Small Packets Air Service US, and Cda Post Expedited Parcel due to being the most cost-effective options for you, our customer.  These services carry delivery standards of 4-8 business days within Canada and to US.  Please note standard delivery times are not guaranteed if requesting shipping via Small Packets US. If you would prefer an earlier delivery, please let us know at the time of placing your order before proceeding thru checkout, and we will be more than happy to provide you with an estimate.  Please see our Policies page for more details on shipping.

 

Q. Do you offer combined shipping on multiple items?

A. Yes, absolutely where possible.  You will  see our shipping rates for multiple items in our shopping cart at checkout.

 

Q. And for orders from international locations other than US?

A. Please contact us prior to purchasing so that we may provide you with a quote on shipping based on preferred service, overall weight and dimensions. The same applies for combined shipping of several items. 

 

Q. Should I insure my package?

A. Your package will come to you fully insured.
 

Q. What is your return policy?

A. We do not accept returns as ALL SALES ARE FINAL. If you have questions, please ask us at myporch@nbnet.nb.ca before purchasing, as we are always close by to answer.  We take great pride in quality craftsmanship, and strive to offer excellent customer service, ensuring you a unique one of a kind item and a pleasant transaction as ultimately, we would like to see you back!

 

Q. Do you offer wholesale?

A. Yes we do, to BRICK AND MORTAR SHOPS ONLY!  Resale of our products online is strictly prohibited where it conflicts with our online business.  Please see our Wholesale link on the left hand side of our Home page for making application.  We will send you further information via e-mail once your application has been reviewed and approved.  We do require a minimum order on Wholesale Orders...please see our Policies page for Wholesale Terms and Conditions. Turnaround on wholesale orders is an estimated 4-5 weeks excluding shipping time, should any one of your selected items not be on hand. Otherwise, wholesale orders will normally ship within 48 hours.
 
** PLEASE NOTE:  We have suspended our wholesale program for the time being.  We will update this section should we decide to re-offer at wholesale prices.

 

Q. How can I contact you?

A. Our Customer Service Hours are Mon-Fri 9am-5pm Atlantic Time.  Please see our contact info below.

 

My Painted Porch

7 Athol Street

Campbellton, New Brunswick

Canada E3N 1Y4

 Email myporch@nbnet.nb.ca 

 
* If we haven't answered your questions here, please visit our
Policies page for more detailed info or
 e-mail us at myporch@nbnet.nb.ca with your enquiry and we will get back to you as soon as possible...we love hearing from you!

 

Thanks so much for your interest!

 

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